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You said - we did - Learning from our customers

We use a number of methods to find out what tenants and leaseholders think about our services.

Tenant Service Inspectors

Our tenant service inspectors survey housing offices each month and estates every three months.

They judge our 'office of the month' competition and also award a 'star' rating to every estate following their inspections every three months. We compile a report based on their findings and always act on what they say.

Look out on this page for more information.

Since the middle of 2007 the Tenant Services Inspectors Team has visited each estate every three months to assess its standard. The team have rated each estate from zero to three stars.

Overall progress has been positive with every estate showing signs of improvement:

• 100% of estates are now at a two star standard or above compared 36% in summer 2007
• All of our estates have a star rating compared to 28% with no stars in June 2007.

Why not become a tenant inspector and help us improve? Find out more about being a tenant inspector.

Estate assessment ratings

Every three months our involved customers survey our estates and assess the cleanliness and tidyness of our estates. Each of the tables below shows how good they think the estates are have done for the last three three month periods.

• June - December 2011
• March - September 2011

Read more about our other customer surveys.

Estate inspections

Your local housing patch manager regularly holds estate inspections and everyone is welcome to take part. All you have to do is turn up at your area housing office. To find out when the next estate inspection is in your area, visit or contact your area housing office. More about estate inspections is under 'Your tenancy.