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Customer Care

At Nottingham City Homes, we want to make sure that we are providing a service that meets your needs.

We do this in a number of ways. For example, we have a Compliments, Comments and Complaints procedure. We also want to give you advice and support on related issues that we do not deal with ourselves.

General advice

Contact your housing office for the name of your housing patch manager. We have a network of them who cover every street in your community. They can help you with all sorts of neighbourhood issues such as anti-social behaviour and tenancy matters. We also have specific rents patch manages who can help if you have any problems with paying your rent and arrears.

The agencies listed in the 'paying your rent' section will also be able to give you help on most aspects of housing as well.

See 'contact us' for details of all housing offices and other useful contacts.

Useful links and documents are available for each section. Why not check out our press releases to find out what what's been happening?

Improving how we serve you

We are planning a number of changes to the way we deliver services to you based on what you've been telling us over the last few months. We've also been looking at how other housing companies across the country do it so we can bring you the best services and offer the best value for money.

Our research has already shown that 4 out of every 5 tenants prefer to phone us, rather than visit their nearest housing office. We want our service to develop so there is one point of contact whatever you want to report to us.

A number of our tenants have already told us how they would like to be contacted by using the survey on page 4 in the July issue of our tenant newsletter, News from Nottingham City Homes.

You can get the survey on-line by clicking on the link below. There are only 7 questions. If you haven't done it yet, why not reply here and let us know how you would most and least like to be contacted.

We will be collating the information we receive and putting it into a future issue of News from Nottingham City Homes.

Completed surveys from the newsletter and this web survey will be entered into a draw. You could win £25!

• Go to the customer survey

For more information

Please contact:

Customer Relations Team
Tel: 0115 915 7400
E-mail: feedback@nottinghamcityhomes.org.uk