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Comments

We want to hear your comments about our service..

We can then use them to change or improve our service.

The steps for processing a comment

Step 1
We receive your comment.

Step 2
We record and acknowledge your comment.

Step 3
We tell the relevant service manager about your comment, and agree what action to take.We discuss this further if necessary, sometimes with senior managers or tenants.

Step 4
We take the action we agreed in Step 3.

Step 5
We send you a written response, and close the comment on our system. Your comment is valuable to us and will help us to shape and improve our services to you in the future.