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Helping Hands

This scheme is our promise to give extra help and support to vulnerable, elderly and disabled tenants while we are working in their home under the Secure Warm Modern programme.

Once we have surveyed your home and decided what work needs to be done, we will put together a workplan. If you have specific needs, we will make sure our workplan takes these needs into account.

Changes we may make to the workplan include:

• splitting the work to minimise disruption, for example doing jobs individually such as the kitchen and bathroom, rather than all at once
• changing the layout of kitchens and bathrooms to suit individual needs making sure we take your medical conditions and daily routines into account when planning the work
• making sure you always have access to essential services like water and the toilet
• accommodating mobility needs
• making respite facilities available if people cannot remain in their home during the work
• providing cookers and / or heaters where necessary.

Adaptations

You will only get an adaptation under the Secure Warm Modern scheme if the item being requested has failed the Decent Homes Standard. If not, we will give you details on how to contact Nottingham City Council's Adaptations Agency who will be able to advise you.

If you have difficulty using your bath, steps or path, you must tell the surveyor who visits your home. You can also tell your project liaison officer. They will arrange for an occupational therapist to visit you and assess your needs.

What you need to do

If you think that you may need a 'Helping Hand', while the work is carried out please contact the Secure, Warm, Modern Team using the contact details below.

Secure Warm Modern Team
Beechdale Court
Beechdale Road
Nottingham
NG8 3LH
Tel: 0300 333 8100
Fax: 0115 876 2094
E-mail: swm@nottinghamcityhomes.org.uk