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Improving your service

There are lots of ways you can improve the service for leaseholders.

The Leaseholder forum is a great way to do this - it is a very popular and active group where you can have your say about the service and how to improve it. For more information. please visit the 'Get involved' section on this website.

You could also join our very popular leaseholder forum.

We are an enthusiastic and driven team who will try to make sure you are receiving the best possible service for the lease you have purchased.

 

Online Leaseholder Surgery

This is where you, the leaseholder, get a chance to e-mail us your questions and views.

It gives you an opportunity to post questions and the Leaseholder and Rechargeable Repairs Team who will then put a reply back on the site. Your worries are probably shared by some of your fellow leaseholders.

 

A couple to add already:-

“I live on the bottom floor flat of a block of six flats why do I get charged for repairs to the roof of the block?”

Jane, Bulwell

When you sign into a lease or purchase a lease you actually buy the exclusive rights to the inside of the property from the plaster of the wall inwards. This area is called the demised premises. These are shown in red on your plans but you will also notice an area shaded in brown. These are the communal areas that you have took responsibility of. This means that you will have to pay your proportion of any repairs or improvements that are made to these areas. So in this case, the whole block of six flats will have a brown shading round it whicu means you will have to contribute to a sixth of the cost any roof repairs to this building. The basis behind this theory is that your flat would benefit from the repair of the roof, not directly but the aesthetics have improved by the repair to the roof.

Karl, Victoria Centre

“I have bought a lease through the open market but already have a property in the city and I want to sub-let mine out. Do I need to inform NCH?”

Although we can’t actually force you to tell us that you are intending to sub-let your property as the term is not written into your lease, we do strongly advise you to write to us with your forwarding address and give us contact details for yourself and the person who you have sub-let the property to.

Once you have a tenant in your leased property they are representing you. If they act anti-socially or cause serious problems in the area, you would lose your lease because we would seek forfeiture against you. This is why we strongly recommend you thoroughly check out any person before you let them live in your property on your behalf.

If the property was left empty for a period of time and we needed to gain entry, to repair a water leak for example, we would need access. If we did not have any way of contacting you it could have financial repercussions. This means that we would be able to get access to your flat after the notice period we have to give you has expired. Any repairs we would have to do would be rechared to you.

We have no objections to people sub-letting - in fact it is an advantage of buying a lease on a property. All we recommend is you seriously think about who you are putting in the property before you go ahead with it as it may end up costing you more than you think. It may even cost you your lease.