>> paying your rent

Your rent

We collect rent payments over 50 weeks of the year on behalf of Nottingham City Council. We use this money to help provide various services to you.

It is very important that we receive as much rent as possible from all our tenants. We to do this by maximising the amount of rent that we collect. Some of it is paid by housing benefit but the majority of our tenants pay part or full rent.

We will write to you every year in March with the amount of rent you need to pay for the coming year. It may alter throughout the year if you have a change in your circumstances or housing benefit is involved. If you take up our household insurance scheme, this will be shown on your rent card as a separate amount you will need to pay together with your rent amount.

Check your rent account

You can view your rent account here.  The first time you use the facility, you will need to set up a pin number - just follow the instructions.

Coming soon – you will be able to view details of recent and scheduled repairs to your property using the same facility.

Why is it important for me to pay my rent on time?

If we don't collect enough rent money, it will be harder for us to give you the kind of service that we have promised and the kind of service you want. To make sure we collect as much rent as we can, we have a number of rent account managers who can help you with making arrangements to pay your rent. They can help with advice on:

• paying your rent
• rent arrears
• how to get help with rent and other debts
• organising a payment plan to help you pay off your arrears

You can also speak to one of our Financial Inclusion Officers if you are having problems with paying your rent.

Can I claim housing benefit?

Try using our benefits calculator. It will help you work out how much you may be able to claim (although this is only a guide - what you get may differ).

What happens if I don't pay?

We will send you a number of letters telling you that you owe rent and that you need to get your rent account up to date. This will involve a number of visits by a rent account manager who will help you sort your account out. If you do not pay after we have tried several times to help sort out your rent payments, we may have to issue you with a notice of seeking possession for non-payment of rent. You could end up losing your home.

Don't let this be you! This section will explain more about how you can pay your rent and where. The 'useful contacts' section will also tell you where you can get help if you need it.

For more information

Read our leaflets on:

• How to pay your rent
• Debt advice
• Debt advice self help pack
• Home insurance
• Direct Debit application form

Please contact:

Rents Team
Hounds Gate
Nottingham
NG1 7BA
Tel: 0115 915 4920
E-mail: rents@nottinghamcityhomes.org.uk

There are further contact details including those for housing offices on the 'contact us' page.

Further information

• Useful links and documents
• Our service standards
• How are we performing?
• Contact us