If something in your home needs repairing, you can:
- Report your repair online
- Email us
- In an emergency call us on 0115 915 2222
However you get in touch, we’ll need to know your name and address, your ‘phone number and details about the repair – remember, the more you tell us, the quicker we can help – as well as what time is good for us to come and see you about the repair, and whether you have any hearing difficulties or need some time to get to the door.
We’ll then tell you whether the repair is our responsibility or yours. If it’s ours we’ll give you a reference number and arrange an appointment. Repair requests are put into groups according to how urgent the repair is. We charge for some kinds of repairs – we’ll let you know if you’ll be charged when you report your repair.