Report a repair
For now, we're prioritising emergency repairs.
We’re also starting on non-urgent repairs that were either suspended at the start of lockdown or were reported to us during lockdown. We’re clearing the outstanding non-urgent repairs on an area by area basis, with teams in all areas. We’re aiming to have caught up with non-urgent repairs by September 2020. We’ll keep you updated – please come back here for further updates between now and then.
If you’re waiting for a repair, we’ll contact you as normal so you know when we’re coming to complete it. As with emergency and urgent repairs, we’ll wear personal protective equipment (PPE) asa appropriate, and will observe social distancing. We may ask you to wait in a separate room while we carry out the repair, to keep risk to a minimum.