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Nottingham On Call

This is the 24 hour emergency response service for all Nottingham City Homes tenants and tenants of many other councils and housing associations.

What is Telecare?

Telecare is a home safety and personal security system that helps people live independently in their own homes. This is achieved through the clever combination of a 24 hour telephone link to Nottingham On Call and state of the art technology.

Contacting Nottingham On Call allows you to get help if you are in difficulty or need support at any time. This might be if you had a fall, couldn't get up, or if you were ill.

What is Nottingham On Call?

This is the 24 hour emergency response service for all Nottingham City Homes tenants and tenants of many other councils and housing associations. We employ well-trained, experienced local people. Many call centres are national and the people answering the call would not have the local knowledge that we have.

Nottingham On Call works closely with our Mobile Support Team and Sheltered Housing Service. The service also handles alarm calls for other providers, such as local housing associations and one neighbouring council, and provides other services to Nottingham City Council, at Nottingham City Homes and other local organisations.

The Telecare service provides:

• An instant response – our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it
• A personal service – from friendly, knowledgeable local people
• We won’t leave you – our operators will stay on the line with you until help arrives
• Complete reassurance – you are linked to our control centre 24 hours a day, every day
• Easy installation – the wireless system has no unsightly wiring
• Reassurance – against intruders, floods, fires and falls.

Watch the our short film on the Telecare service.

How does the service work?

We provide you with a telephone link 24 hours a day between your home and the control centre. All that is required is a telephone line and an electrical power point. Should a sensor be activated, a message is sent to Nottingham On Call where trained operators take the most appropriate action – which might include contacting a family member or the necessary emergency services.

Read our leaflet on the Nottingham on Call service.

If you want to find out more about this service, please contact:

Nottingham On Call
Willow View
The Woodlands
Radford
NOTTINGHAM
NG7 3QE

Tel: 0115 915 1640
Minicom: 0115 915 1618
E-mail:housingoncall@nottinghamcityhomes.org.uk