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Where and how to pay your rent

Where and how to pay your rent

Ways to pay

Direct debit

One of the easiest ways to pay is to set up a direct debit. Pick up the form from your nearest housing office, call us on 0115 915 4920 or download your direct debit form here.

Online or on the phone with a credit or debit card

You can pay online with a credit or debit card on our secure 24-hour payment service. Or you can call for free on 0800 052 0173 at any time.

With cash or a cheque at some housing offices You can pay in cash or by cheque at Bulwell Riverside, Clifton Cornerstone, and the Mary Potter Centre, or at Nottingham City Council's Infopoint at the Central Library on Angel Row in the city centre.

With cash, a cheque or a credit or debit card at the Post Office

You can pay using cash, a cheque or a credit or debit card at any post office in Nottingham, as long as you have your rent card or your Citycard. Please allow three days for payments made at a Post Office to show on your account.

With cash at a PayPoint

Shops and other outlets across Nottingham take rent payments by Paypoint for free. Payment must be in cash, and you’ll need your Citycard. You can find out where’s nearest to you on the PayPoint website. Please allow four days for PayPoint payments to show on your account

By post

Your bill or invoice will include details of how to make payments by post. You can send payments to your local housing office – but please don’t send cash through the post.

How can I check my account?

You can register with See My Data to see your rent balance online.

What happens if I don't pay?

You must pay your rent on time. If you don’t, we’ll write to you about getting your rent account up to date. We’ll then send a rent account manager to see you and help you sort out your account. If you still don’t pay after that, we may have to evict you.