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Your Tenancy

Your tenancy

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When you become one of our tenants, you’ll get a tenancy agreement that lists your rights and responsibilities.

As a tenant, we will expect you to:

  • Pay your rent on time   
  • respect your neighbours and your neighbourhood by living in your home quietly and harmoniously, and looking after your home and garden
  • let us know if your circumstances change - for example, if your partner comes to live with you, or if your child leaves home.

  • let us in to service your gas appliances once a year (this is a legal requirement)
  • tell us if you’re going to run a business from your home
  • not keep cats, dogs or any other pets that can’t be kept in a small cage or tank if you live in a flat or maisonette. (You can have a guide dog or a hearing dog if you have a disability).
  • We don’t expect you to take part in any anti-social behaviour such as playing loud music until late, doing DIY late at night, allowing your home to be used for selling or taking drugs, or letting your dogs bark for long periods of time.

Ending your tenancy

When you end your tenancy and move out, we expect you to leave the property in good condition. We then prepare it for the next person who will move in. 

Tenancy fraud

Tenancy fraud is a criminal offence. It can result in up to two years’ imprisonment and an unlimited fine. We take it very seriously.

Types of tenancy

Different types of tenancy explained in more detail.

Housing Patch Managers

Your housing patch manager (HPM) is your dedicated local contact. Each HPM looks after between 400 and 800 homes.

Responsible Tenant Reward

If you’re a good neighbour, pay your rent on time, register to vote and look after your home, you'll be entitled to £100 credit on your rent account at Christmas.