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Responsible Tenant Reward - are you on target?

Responsible Tenant Reward

RTR 2017 image

Thousands of you are good neighbours, pay your rent, look after your homes, keep to your appointments and are registered to vote.

And that's great news as you'll be on track to get £100 credited to your rent account at the end of each year, thanks to our Responsible Tenant Reward. Please keep this on your rent account, particularly if you'll be moving onto Universal Credit. It will help as you transfer to this new benefit.

2017 Responsible Tenant Reward

At the end of November we're writing to all of our residents to let you know if you have qualified for the 2017 Responsible Tenant Reward.

If we’ve told you that you haven’t qualified for your Responsible Tenant Reward but you think you should have done, you’ll need to complete a Responsible Tenant Reward Appeal Form. You must make your appeal no later than Sunday 31 December.

If you haven’t qualified for the Responsible Tenant Reward this year, we’d like to help you get it next year.

If you’re worried about paying your rent or getting in arrears, talk to us and we’ll try to help.

Tell us straight away if you can't keep your appointments and we'll rearrange it for you – call us on 0115 915 2222.

If you’re having problems managing your home or garden, contact your housing office for help. If you can't manage your garden because you're elderly or disabled, you may qualify for the garden assistance scheme.

If you're not on the electoral register you can register here.

 Terms and conditions of the Responsible Tenant Reward Scheme 2017-2018. 

Frequently asked questions about the 2017 reward

Q: How will I get my reward?

A: We will credit your rent account with £100 if you qualify

Q: I have accessed my rent account online and have seen a £100 payment. Is this my Responsible Tenant Reward?

A: If the £100 credit was on Friday 17 November then yes, this is your Responsible Tenant Reward. You should receive a letter confirming this from week commencing 27 November

Q: What can I do with the £100

A: Once you have received your confirmation letter you can consider what to do with any credit remaining on your account:

  • If you pay by Direct Debit, we will refund you this amount automatically
  • Otherwise we recommend that you keep the credit on your rent account to help with any future changes in your circumstances. This is especially important if you're of working age and in receipt of benefits as you will be moving to Universal Credit soon. 

Q: I didn't qualify for the Responsible Tenant Reward. How do I appeal?

A: You'll need to compete an appeals form and you must appeal by Sunday 31 December


What makes a responsible tenant?

You're a responsible tenant if you:

  • behave respectfully and responsibly in and around your home and your neighbourhood   
  • pay your rent on time and in full according to your tenancy agreement (and pay any arrears through an agreed repayment plan)
  • keep any notified appointments. This includes appointments for repairs and maintenance, servicing heating equipment, Housing Patch Manager or Rent Officer visits. If the appointment is not convenient, we'll happily rearrange if you ask us to.
  • keep your garden (if you have one) tidy or are taking agreed steps to improve it       
  • haven’t caused any damage to your home, or are paying for any damage that’s been caused
  • have joined the electoral register.

You're not acting responsibly if:

  • we’ve taken legal action against a member of your household for anti-social behaviour or a crime that’s a breach of your tenancy
  • you’ve been abusive to a member of our staff     
  • you’re not paying your rent on time, or you’re not sticking to your arrears agreement   
  • you’ve not let us in to carry out gas safety checks
  • you do not keep any notified appointments - failed appointments cost us a lot of money
  • we’ve had to warn you about the condition of your garden and you’re not doing anything about it
  • you or your family have damaged your home and haven’t paid for it to be repaired
  • you haven't joined the electoral register.