You are responsible for keeping your home safe and secure.
Nottinghamshire Fire and Rescue Service will come and do a free home fire safety visits to help you identify potential fire risks. They can also give advice about how to prevent or contain fires. You can book a visit from them by calling 0115 967 5948. These visits are completely free and you may also be eligible for a free smoke alarm.
Check your smoke alarm every week by pressing the test button. Don’t climb to reach it – you can use a sweeping brush, a garden cane or a walking stick. Don’t, under any circumstances, check the alarm using a naked flame.
If you discover a fire:
- Raise the alarm by calling 999
- leave by the nearest safe exit as soon as possible.
Fire and incident safety in flats
We advise that you familiarise yourself with the fire notices in your block, and follow the instructions on them.
If you live in a block of flats and the fire or the incident isn’t in your flat but you hear an alarm, we advise that you:
- Stay in your flat and keep all doors and windows closed (unless the Fire Brigade or the Police tell you to leave the building)
- place a damp towel against the bottom of the door to reduce smoke getting in.
The front door to your flat is a fire door and will hold back fire for half an hour. Every additional fire door between you and the fire will hold back the fire for another half an hour. This is why we advise you to stay put - we don't want you to try and evacuate, and then walk into a dangerous area.
Read our leaflet on Fire Safety here.
Read our fact sheet with useful information about staying safe in flats here.
If you live in a high rise, you can read the Fire Risk Assessment for your block here.
By law, we must service your gas boiler and fire(s) once a year. We must also check that your gas supply and the supply pipes to your gas cooker are safe (Having your gas cooker serviced is your responsibility).
We’ll write to you with an appointment that will be within a two-hour time slot. If you need to rearrange the appointment to a more convenient day or time, please ring the number on the letter or email us. Appointments are available between 8am and 6pm Mondays to Fridays, and between 8am and 4pm on Saturdays.
Everyone who keeps their appointment is entered into a prize draw for £100 which is drawn every three months. Keeping your appointment also helps towards your responsible tenant reward.
Please work with us to keep your gas servicing up to date. It’s a condition of your tenancy that you have to let us in to do the service - if you don't, we’ll have to take court action to get access, and you’ll have to pay the court costs.
If you smell gas:
- Turn the gas off at the meter
- open doors and windows
- call National Gas (formerly Transco) FREE on 0800 111 999 or Textphone 0800 371787. If they tell you that there’s a problem with a council-owned gas appliance, please phone us on 0115 915 2222 to arrange a repair.
- Turn light switches or other electric switches on or off, or use an intercom
- light cigarettes, lighters or matches.
Carbon monoxide can kill. You can’t see or smell it, but if you breathe it in you’ll get tired and dizzy, maybe with a headache and chest pain.
If you have a carbon monoxide alarm, test it regularly. Don’t paint it or cover it up.
If the alarm sounds, or if you have any worry about carbon monoxide escaping, call the National Gas Emergency Freephone Service on 0800 111 999 straight away.
Switch off all your gas appliances and open doors and windows.
When you move in, we’ll tell you where the consumer unit and mains electrical switch are in your home. You should unplug electrical equipment if you’re not using it, particularly when you’re going to bed.
You should also make sure you use good quality plugs that are properly wired and fitted with the correct fuse.
- Use an appliance with a damaged lead
- use plugs or sockets that are chipped or cracked
- run an appliance from a light fitting
- overload sockets with adaptors
- hang clothes over a storage heater or gas fire.
Landlords are responsible for the water systems in their properties and have a legal duty to make sure that residents' risk of exposure to legionella is properly assessed and controlled. We carry out risk assessments to prevent or control the risk, and we take appropriate action or make repairs where needed.
There are steps that residents can take to reduce any risk of developing infections such as Legionella. Find out more here.
Gas safety advice
Carbon monoxide advice
Fire safety in the home leaflet