Order your repairs from this page or by calling us 24 hours a day.
Our repairs handbook is sent to every tenant and contains detailed information on every type of repair. It also explains what repairs are our responsibility, and what are yours.
To help us understand what the problem is when you call us, please have the book to hand so we can ask you to identify the problem using the pictures inside. The same pictures are on our online reporting system Interfinder.
Your Repairs Handbook also gives useful advice on many subjects. Do not use e-mail to report emergencies - they should always be phoned in.
Gas safety and servicing
More information about our gas servicing programme and what to do if you think you smell gas in your home is in the 'Your tenancy, safety in your home' part of this website. There are also tips on electricity and fire safety as well.
We're working with Public Health England (PHE) to identify and reduce levels of radon gas in the homes we manage.
Radon is a naturally occurring gas. The radon level in the air that we breathe outside is very low, but can be higher inside some buildings. At high concentrations, radon may affect health but, there are simple, practical measures that can be taken to prevent the build-up of radon gas in homes to protect health.
Some parts of Nottingham may be affected by radon. However, the only way to know if a building is affected is to have it tested.
We've arranged for PHE to carry out a radon test in NCH homes in areas that may be affected. If your home is one of them, PHE will send you a test kit in 2016. The kit comprises two small plastic radon monitors about 2" in diameter that stay in your home for three months. The test is very simple to do and full instructions are included with the testing kit. It's important that you place the monitors as soon as you receive the kit.
Once the test is complete, we'll remind you to return the two monitors to us in a Freepost envelope that will come with your kit (put it somewhere safe for the three months while the test is taking place). We'll send you the results, and if a high level of radon is found in your home (it's relatively simple to put right), we'll organise for the works to be done.
If you have any queries about radon, please go to www.ukradon.org or phone PHE on 01235 822 622 in office hours.
Tracking the route to your repair
How to report a repair
- Call the Repairs Contact Centre on 0115 915 2222
- Use our online repairs reporting system - Interfinder
- E-mail us at firstname.lastname@example.org
- Write to us: Nottingham City Homes, Customer Service Centre, Loxley House, Station Street, Nottingham. NG2 3NJ
When you contact us we will need to know:
- your name
- daytime phone number
- details about the repair. The more we know about the problem the quicker we can order your repair. We may not even have to inspect it first
- times that are convenient for us to visit
- whether you have any hearing difficulties or need some time to get to the door.
We will tell you
- if the repair is our responsibility or yours
- a repair order or inspection number
- an appointment, target date or date for the schedule of work in your area
Repair requests are put into groups according to how urgent the repair is considered to be and may be inspected. Some repairs carried out to your property are rechargeable - you will be advised of this when you report your repair.