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Blocked pipes

The most effective thing you can do to stop the pipes in your toilet getting blocked is to watch what you put down it

Blocked toilets

For toilets, this means that you should not put anything large like sanitary towels or nappies down it. Put them in the bin! Toilets should not get blocked under normal circumstances because of the way they are designed to work.

If your toilet does get blocked then follow the instructions below:

• Fill a container with water
• Pour the water into the toilet pan until the blockage is cleared.

If this doesn’t work, please do not use your toilet again, instead, please report the repair to us immediately on 0115 915 2222.

If your sink waste gets blocked:

To help prevent blockages do not pour fats and grease down the kitchen sink. Clean waste pipes with hot water and soda crystals at least once a month. These are easily available from all supermarkets.

To clear a blockage:

• Remove all the water from the sink
• Hold a rag tightly over the overflow pipe opening and place a plunger over the drain hole
• Pump the plunger up and down rapidly to clear the blockage
• After clearing the blockage, it is advisable to rinse out with a household blockage cleaner.

Find more tips and useful advice in your Repairs Handbook.