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Emergency repairs

These are repairs that cannot wait until office hours to be done.

Attended within: four hours
Finished within: three days
May need: new parts - in this case you will get a further appointment to get the work done

The list below describes some of the repairs we will do in an emergency.

Examples

• Total loss of electrical power or partial loss where serious inconvenience is caused
• Unsafe electrics
• Total loss of water supply
• Total or partial loss of gas supply
• Blocked flue to open fire or boiler
• Total loss of water/heating
• Partial loss of water/heating (November to March only)
• Blocked or leaking foul drain, soil stack or toilet ball valve/overflow. If there are two toilets in your home this would be a routine order unless waste is being discharged
• Toilet not flushing
• Leak from water or heating pipe, tank or cistern. This does not include small drips
• Leaking roof
• Insecure external door or window
• Blocked toilet
• Unsafe floorboards, stair tread, banister or handrail. Here there must be a genuine cause for concern such as young children, elderly or disabled occupants
• Exposed survey chamber

This is not a total list as all requests will be carefully assessed when the report is made.