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Rechargeable repairs

Most of our tenants treat their homes with care and respect. Unfortunately some tenants feel they can get away with damaging their homes. Where this happens we will take action.

What is tenant damage?

Tenant damage is any damaged fixture or fitting that we don't believe has resulted from normal wear and tear. If we suspect you or visitors to your home have caused damage, we will ask you to explain how this has happened.

What is a rechargeable repair?

Any tenant who causes damage will have to pay to put it right. Recharges can be issued on repairs if you are a current tenant or you have ended your tenancy.

While you're still in your tenancy

You may have to pay for things such as:

• accidental damage to fixtures and fittings such as when doing DIY
• damage caused by anti-social behaviour in your home
• repairing damage caused by the police, for example, if they force entry to your home under a warrant.

When you leave your tenancy

You may have to pay for work that needs doing to your home when you leave. One of our void inspectors will check the property and will make a list of any damages identified.

The list may include:

• damage created by you or visitors to your home
• damage which is not caused by reasonable wear and tear
• non-standard items you have installed without our permission.
• You may have to pay for any costs we incur when removing furniture and belongings you left behind and should have removed.

The pictures on this page show examples of what we can charge for. Take a look at our leaflet on rechargeable repairs for more information.