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Recharges and payments

On completion of the void inspection of the property, further rechargeable repairs for tenant damage may be highlighted by the void inspector.

If this happens, we will send you an invoice.

Queries for void recharges

You have the right to:

• query the amount you are being charged
• challenge any charges you feel are unfair.

To do this you must telephone the Leasehold and Rechargeable Repairs Team on 0115 915 7404 and say you wish to query the amount you have been charged.

You will then have 14 days to write to us at:

Leaseholder and Rechargeable Repairs Team
14 Hounds Gate
Nottingham
NG1 7BA

You must explain why you think you should not be charged. We will look at your case within five working days and then tell you our final decision.

Be warned - any type of court action we take against you could affect your credit rating and your chance of getting council housing in the future.

Queries for current tenant recharges

You will sign an 'agreement to pay' form at your local housing office. We will then send you an invoice. If you have any further queries after receiving this invoice, please call your local housing office.

If you don't pay the invoice

While you're in your tenancy:

By signing the 'agreement to pay' form you are legally accepting responsibility for the costs of these repairs. If you do not pay the invoice we may take further action which includes:

• taking action under your tenancy conditions, including eviction
• stopping your usual tenancy rights, such as the right to exchange, transfer or have improvements carried out, until this damage is put right
• reporting the matter to the police, who may take further action themselves
• referring your debt for further recovery

When you leave your tenancy:

If futher rechargeable repairs are highlighted and recharged to you, and you still have not paid your invoice, we can take further action including:

• costs under £250 we will pass to an external debt collection agency
• costs over £250 will be handled by our legal team. They will pursue the recovery of this debt through the county court. Going to court may mean a County Court Judgement (CCJ) being made against you
• if we cannot trace your forwarding address, a private tracing agency will find this for us. We will then take you to court to recover the debt.