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Reporting damage

When you report any damage we will ask you to explain how this has happened.

Our employees are trained to investigate damage, and they have computer records of any reports of previous damage.

If you have accidentally caused damage to anything in your home, please be honest with us.

Current tenants

We will carry out the repair for you, but you will have to agree to pay the cost. We will usually agree for you to an pay in instalments.

We will:

• ask the Repairs Contact Centre to raise the repair order
• send you an invoice for the full amount when the repair has been completed
• make an arrangement for you to pay in instalments if you need to.

Recharges for damage while you are still a tenant are dealt with by your area housing office.

Repairs you are responsible for

Under your tenancy agreement, you are responsible for carrying out certain repairs at your own cost. A list of repairs you are responsible for is available on this site.

Leaving your property

Before you leave your property we will send a lettings officer to carry out a preliminary inspection. They will explain the 'notice to quit' obligations. These will include leaving the property in a reasonable condition.

After the notice period has finished and you give your keys to the housing office, the property becomes empty (or void). A void inspector will look at the condition of the property.

If any damage or rubbish is found, we will:

• send you an invoice for the full cost of repairing any damage or alteration and/or removing your belongings. You can challenge this invoice, within 14 days, if you do not think it is correct
• include the cost of replacing damaged items and labour costs
• make an arrangement for you to pay in instalments if you need to.

The final decision about these costs lies with the void inspector.

More about recharges.