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Repairs you are responsible for

Under the terms of your tenancy agreement you have to carry out some minor jobs around your house which we would not normally do. You will need to pay for these yourself.

These are:

• letterboxes, flaps door knockers and door bells
• door locks*
• latches and bolts
• door handles to all doors
• kitchen cupboard door handles, catches and hinges
• kitchen drawer handles
• plugs and chains to sinks, wash hand basins and baths
• blockages to waste pipes and U bends to sinks, wash hand basins, baths and toilets
• hat and coat rails and hooks
• toilet seats and covers
• pull chain or cord to high-level cisterns
• tiles and splash back courses in bathrooms and kitchens
• window casement arms, catches and fasteners on wooden windows, but not in high rise and deck access flats
• tiles to fireplace surrounds
• minor plaster cracks caused by shrinkage and not structural movement
• unblocking of external gully grate tops, such as cleaning leaves and rubbish from grates.

*door locks - if you lose your keys it is your responsibility to get the lock changes and / or more keys cut. We can do the repair and charge you if you prefer. If the lock has seized up, we will do the repair.

A blocked wastepipe to a bath, shower or basin is not an emergency. We expect you to do this yourself.

Look at your Repairs handbook which gives you advice on all repairs including those which are your responsibility.

This is not a complete list of responsibilites, and may change over time.