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About us

About us


Nottingham City Homes - Creating homes and places where people want to live.

Here at Nottingham City Homes, we manage around 27,000 homes in the city of Nottingham. Our vision is to create homes and places where people want to live.

We’re an arms’ length management organisation (ALMO) of Nottingham City Council – that means that the council owns the homes, and we manage them on its behalf, under the governance of a Board made up of councillors, tenants and leaseholders, and independent and co-opted members.

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Our goals are:

  • To listen to our residents and deliver an excellent housing service
  • To make all our estates great places to live
  • To build high quality, affordable new homes for local people
  • To diversify our services, re-investing in our communities
  • To be a great place to work.

Our values define the way we work, set out who we are as an organisation and shape customer expectations. Our values are that we are:

  • Passionate about delivering outstanding services
  • Respectful - to our colleagues, our customers, our communities
  • Always looking for ways to improve
  • Providing great value for money
  • Committed to working effectively with each other, our customers and our partners.

We also have a set of promises, based on the three key themes of customers, homes and neighbourhoods.

Frequently asked questions

The things we get asked about most of all - please have a look here; you might just find the answer you need!

News and newsletters

Our tenants and leaseholders get our newsletter, NCH News, four times a year – in January, April, July and October. You can read the latest copy here. You can also read our latest media releases.

Customer services

We’re committed to putting our customers at the heart of everything we do. Find out more here.

Strategies, Annual Reports and returns 

The strategies we have in place to deliver our promises to you, as well as our annual reports and returns so you can see how we're performing.

The Board, meetings and committees

We’re governed by a Board of Directors and a number of committees who oversee what we do. Find out more here.
 

Data Protection and Freedom of Information 

The Data Protection Act ensures that we look after information we hold about people. The Freedom of Information Act allows anyone to ask to see information that we hold. 

Privacy and Cookie Policy

How we will protect your privacy.

Performance

We aim to improve continuously and monitor our performance regularly to see how well we are doing. Find out more here.

Working for Nottingham City Homes

We’re one of the biggest and most respected housing organisations in the region, and one of Nottingham’s biggest employers.

Our Executive Management Team

Find out a little bit more about our Executive Management Team

Procurement and contracts

Information for suppliers

Our corporate plan 

Read how we're creating homes and places where people want to live.

Stonewall Diversity Champion

We're proud to be a member of Stonewall's Diversity Champion's programme

Private Sector Leasing

Private landlords in Nottingham can guarantee a monthly rental return from NCH under the Private Sector Leasing Scheme.

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