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Our promises

Our promises

Creating a four star service

We set high standards for our services, and our tenants and leaseholders have helped us create three promises to help us deliver a four star service.

Our customer promise


It’s about great service, treating people as individuals, being flexible and responsive and making it easy for customers to get in touch, speak to the right person and get the response they need.

Our home promise


Home is the most important place in the world - we want to help you keep it secure and well looked after.

Our neighbourhood promise


Where people live isn’t only about a home – it’s about a neighbourhood, a community.