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Responsible Tenant Reward

Responsible Tenant Reward

Responsible Tenant Reward target

NCH residents who are good neighbours, pay their rent, look after their homes and gardens, keep to their appointments and are registered to vote will qualify for a £100 reward credited to their rent accounts in December.

The 2018 reward

Nearly nine out of 10 residents who were eligible for the 2018 reward qualified this year.

This is great news as the more responsible tenants we have, the more money we can invest in improving homes and neighbourhoods.

Keep it on your account

It's really important to keep your reward on your rent account should you move on to Universal Credit or have a change in your personal circumstances. It will help you to keep on track with your rent payments.  

To download frequently asked questions relating to the Responsible Tenant Reward, click here.

Responsible Tenant Reward terms and conditions are available to download by clicking here.

If you haven’t qualified for the Responsible Tenant Reward this year, we’d like to help you get it next year.

More than 1,100 residents have missed out on their reward this year because they failed to be in for arranged appointments. Don't let this happen to you. If you can't make make a pre-arranged appointment, tell us straight away so that it can be rearranged.

If you’re worried about paying your rent or getting in arrears, talk to us and we’ll try to help.

If you’re having problems managing your home or garden, contact your housing office for help. If you can't manage your garden because you're elderly or disabled, you may qualify for the garden assistance scheme.

If you're not on the electoral register you can register here.


What makes a responsible tenant?

You're a responsible tenant if you:

  • behave respectfully and responsibly in and around your home and your neighbourhood   
  • pay your rent on time and in full according to your tenancy agreement (and pay any arrears through an agreed repayment plan)
  • keep any notified appointments. This includes appointments for repairs and maintenance, servicing heating equipment, retrofit and renovation works, Housing Patch Manager or Rent Officer visits. If the appointment is not convenient, we'll happily rearrange if you ask us to.
  • keep your garden (if you have one) tidy or are taking agreed steps to improve it       
  • haven’t caused any damage to your home, or are paying for any damage that’s been caused
  • have joined the electoral register.

You're not acting responsibly if:

  • we’ve taken legal action against a member of your household for anti-social behaviour or a crime that’s a breach of your tenancy
  • you’ve been abusive to a member of our staff     
  • you’re not paying your rent on time, or you’re not sticking to your arrears agreement   
  • you’ve not let us in to carry out gas safety checks
  • you do not keep any notified appointments - failed appointments cost us a lot of money
  • we’ve had to warn you about the condition of your garden and you’re not doing anything about it
  • you or your family have damaged your home and haven’t paid for it to be repaired
  • you haven't joined the electoral register.