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Privacy statement

Privacy statement

Privacy statement

We collect, hold and process a considerable amount of information, including personal information, to allow us to deliver our services. 

We are responsible for the information we hold about out tenants and leaseholders. We take our responsibilities under the Data Protection Act 1998 seriously – we make sure that any personal information we collect and use is safe.

For information about what counts as personal data, please go to the Information Commissioner's website.


Your rights

You have the right to ask to see the information we keep about you. You will need to tell us what information you want to look at, and which service is holding the information.

We will not pass on any information given by a third party about you, and will not identify any third party.


Sharing information with others

Sometimes we have to confirm or share information with other organisations. If we need to do this, we will make it clear to you on the forms you fill in when you give us your information.

We will draw up an agreement with the organisation that we need to share the information with. This is so that both sides understand why the information is being passed on, and what it can be used for.


Keeping information

We will keep your information secure, and will keep it only as long as the law says we can.  After this we will dispose of it securely and properly.  While we are holding your information we will protect it against unauthorised change, damage, loss or theft.


Our commitment

We will only collect information that we need. We will be fair in the way we collect it, and we will tell you who we are and what we will use it for.  Where possible, we will collect information directly from you, but if we do collect information about you from someone else, we will tell you about it.


Data Protection principles

Personal data must be processed fairly and lawfully.

Personal data must be obtained only for one or more specified and lawful purposes and not be further processed in any manner incompatible with that or those purposes.

Personal data must be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

Personal data must be accurate and, where necessary, kept up to date.

Personal data processed for any purpose or purposes must not be kept for longer than is necessary for that purpose or those purposes.

Personal data must be processed in accordance with the rights of the data subjects under the Data Protection Act.

Appropriate security must be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

Personal data must not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.



Please contact our Governance Officer for more information on 0115 746 9074 or by email.