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Your rent

Your rent

We collect rent from you to help provide services to you. You can check your rent account balance here.

We need you to pay us your rent on time. If we don't collect enough rent money, it will be harder for us to give you the kind of service that we have promised and the kind of service you want.

Rent First

If you receive benefits, you probably know that the way they are paid is changing. Part of the changes mean that instead of your housing benefit coming direct to us, it will come to you. 

It will then be your responsibility to pay your rent.

The easiest way to pay your rent is to set up a direct debit, so that the rent comes out of your bank account the day your benefits are paid - that way, you won't even miss it! 

If you need advice about managing your money, or debt advice, please visit our Managing your Money pages.

Responsible Tenant Reward

Rent, responsiblility, respect = reward!

Lots of our tenants behave responsibly by paying their rent, looking after their home and being a good neighbour. This could be you! We want to recognise this so we have Responsible Tenant Reward! Find out more..

Important changes to benefits

The main changes

  • Your benefits will all get paid to you (not direct to us) in the future
  • You will now get less benefit if you are defined as under occupying your home (if you have 'spare bedrooms')
  • cap on most benefits   

When these changes take place, all benefits will gradually become the responsiblity of the Department for Work and Pensions (not Nottingham City Council like now).

We can help

Where and how to pay your rent

Ways to pay your rent.

Benefits are changing

The way your benefits are paid is changing. There are different changes for different types of benefit. If you’d like some help or advice, we can help.    

Managing your money

If you’re having difficulties managing your money, please don't ignore the problem – it won't go away. The longer you leave it, the worse it’ll get.

Talk to us about rent and money

Get in touch if you need help and advice.

Useful links and leaflets

Useful links and leaflets to help you manage your money.

Payday loans and loan sharks

Payday loan companies and loan sharks promise ready cash, which can be tempting - but unless you're really good with money, it can fast become a debt you can't get out of. 

Bank accounts and credit unions

Opening a bank account is probably the most important thing you can do to help manage your money.

Health and Tenancy sustainment

Our Health and Tenancy Sustainment Service promotes healthy lifestyles and can offer you support in being healthy.

Former tenant arrears

Former tenant arrears is money that you might owe us after you end your tenancy and leave your home.     

The Benefits Cap

The benefits cap sets a limit on the total amount in benefits that most working-age people can claim. It applies to the benefits you get as a household.

Bedroom Tax

Bedroom tax has been introduced to reduce the number of tenants living in homes that are too big for them. It restricts the amount of housing benefit you can claim if you have 'spare' bedrooms.

Short-term advances and budgeting advances

A short-term advance is like a loan of future Universal Credit. It’s available to help you cover living expenses while your Universal Credit claim is being processed.

Universal Credit

Universal Credit is rolling out in Nottingham. It's a massive change in the way people will get their benefits. Find out how it might affect you.

Contents insurance

The building you live in is insured by Nottingham City Homes, but none of your contents and belongings are.

Check your account here

Login to Housing Online to see your rent balance online.